Processing Times:

Processing times will vary depending on my work load. All products on my website are made to order. If you are placing an order for pick up, it is still subject to the online processing time. Although I do have a physical shop, I am not able to keep up with the demand of keeping it stocked to fill online orders. 
You can always make an appointment to shop my current selection of goods in person. I do not always have everything you see online available in person, so if you are looking for something specific I recommend checking with me first. To set up an appointment feel free to text me at 602-617-2220

Leather:

A majority of my products are made from Badalassi Carlo Italian leather. 
This leather is vegetable tanned, which means the process to tan the hide uses tree bark and vegetables, instead of chemicals. This process is kinder on our environment, and allows for a beautiful natural patina over time. This veg tan leather is their top grade, it is full grain and is soft to the touch with a small amount of firmness. It has a unique rustic look that adds beautiful depth to the leather. You may notice some character markings on your piece - the hides come to me showing most beauty marks, wrinkles, scars etc in them. I do not cut around these kinds of marks in an effort to reduce waist, and because I believe these kinds of markings tell a story and only make the piece more beautiful.

The Badalassi Carlo Tannery is a member of The Genuine Italian Vegetable-Tanned Leather Consortium. Members of the Consortium agree to use only traditional natural ingredients, and to ensure that no animal is killed for its skin (ie. they only use byproducts of the meat industry).

Return Policy:

All products in my store are final sale, due to their made-by-hand-per-order nature. If you need to cancel an order, I can do so only within 24 hours of the order first being placed. 
If you receive your order and are unhappy, please reach out to me so I can try to make it right, if possible. 

Broke In Hearted Leather is not responsible for stolen packages. If USPS says it was delivered they will not honor my insurance, and due to the hand made nature of my products I cannot afford to replace packages.

Guarantee:

My products are 100% constructed by hand - built to last a lifetime. I stand by my work but also understand that nothing is perfect - so I offer a guarantee for all stitching and hardware on my products. Should either of those components ever fail, please let me know! I will repair it first if possible, if not I will replace it ❤️

Please note if you are outside of the US I cannot cover shipping charges for repairs.

Artists:

All of the artwork featured on my products are drawn by professional tattoo artists! Most are local to Phoenix, but I do also work with artists outside of the area. If you have an interest in working with me please reach out!

Here is a list of the current artists I work with:

Matthew Stella
Mikey Sarratt
Lukas Ciotta
Casey Ploof
Muriel Zao
Glen Coit
Kat Richards